Carter County 911 Logo

Our Organization

Carter County Emergency Communications District 911 is located in Elizabethton, TN and serves as the PSAP (Public Safety Answering Point) for the citizens of Carter County, TN. We were established by the State of Tennessee and was voted upon by referendum by the citizens of Carter County in 1991. Our PSAP takes approximately 200,000 combined emergency and non-emergency calls annually. Carter County's approximate population as 57,424 per the 2010 census.

Services

Carter County 911 is the communications link between the caller and the first responders, which include City of Elizabethton's Police and Fire Departments, Carter County Sheriff's Department, Carter County EMS & Rescue Squad, Inc., and seven Carter County Volunteer Fire Departments. Our agency is also in charge of providing residents of Carter County with there official 911 addresses (for ease of locating your residence in an emergency), Computer Aided Dispatch Incidents are provided to the public when people contact 911 and need record of the call, and audio recording releases for court cases and officer investigations. Our district also handles NCIC (National Crime Information Center) records for the City of Elizabethton Police Department and is a active partner with the Center for Missing and Exploited Children.

Mission

To be recognized as a trusted provider of emergency communications to the citizens of Carter County.

Workforce

Our agency employs 15 full-time and 4 part-time combined call taker/dispatchers, responsible for handling all 911 calls, non-emergency calls, and dispatching of the appropriate units. They work 12 hour shifts and three work full time power shifts. All employees make keep a up to date CPR Certification, EMD (Emergency Medical Dispatch) Certification, NCIC (National Crime Information Center) Certification, Tennessee Hazardous Materials Awareness Training Certification, and have five hours of training from the Center for Missing and Exploited Children. Our administrative staff is comprised of the Director, Deputy Director, GIS/IT Administrator, and part time Quality Assurance person.

Governance

Our PSAP is regulated by the FCC (Federal Communications Commission), TCA (Tennessee Code Annotated), and TECB (Tennessee Emergency Communications Board). Carter County 911 is a government entity that is not regulated by local county or city governments.


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